T-shirt Heaven

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from BlueBaldur.com, for a full refund.

Order cancellations must be made in writing, quoting your order number, within 10 working days of the day after you receive the goods to Customer Care.

If however your order has already been shipped, you will need to return the order to us.

Please read the Return or Exchange an item section below.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred.

Please contact us to get the correct return address from your location.

* Original Condition:
When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging.
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 14 working days to be returned to our Warehouse, unless sent via special delivery.
• You HAVE to contact Customer Care BEFORE returning your order to get the correct return address. Always leave a note inside the package with the following information: Your full name, order no. and what you want instead, if you are exchanging the item(s)

Faulty Item

If the item you received is faulty, please contact Customer Care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Discount codes & vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights. 

Have you received my return?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with Customer Care, and we'll look into it.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.When will I receive my replacement?

We will process your replacement item within 3 days of receiving your parcel, and email to let you know we have received and processed it. We'll then email you again when your replacement order is on its way to you.

We will charge you for delivering your replacement order if want to change size so you should always check the sizing guide for the product you want before ordering.
The delivery will take as long as it did for your initial order.Why did I get a refund instead of the replacement I requested?

If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know.

We can exchange an item for a different size or colour of the same item or an entirely different product (although the price must be the same as the original item). If you want , you'll need to return the unwanted item for a refund, and place a new order for the item you want. 
Just let us know what you want to do.When will I recieve my refund?

We will process a refund within 2 days of receiving your parcel, and email to let you know we have received and processed it.
The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.

We will credit your refund to the same card you used when you placed your order.You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact Customer Care quoting your order number and the required refund amount.

Please note:

• Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
• If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.

For Example:

• The value of the products in your order was US$100 and you used a "US$10 off when you spend US$100" discount, therefore paying US$90.
• You then returned a product to the value of US$10, which means that the value of the products you kept is now only US$90.
• An order to the value of US$90 would not qualify for a "US$10 off when you spend US$100" discount; therefore the US$10 discount originally applied will be deducted from the refund amount.
• Your refund would therefore be US$0

Why have you not refunded the delivery charge?

We are sorry, but the delivery cost you originally paid is non-refundable.

If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty, we will of course also refund the delivery cost.