This page will help you find the answer to your question. The most common questions are highlighted immediately below.
All other information about BlueBaldur.com, the website, the products and your order can be found below.
You don't have to register with us but setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and special offers.
You can set up an account right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.
The easiest way to sign up for our newsletter is fill in your mail address on the right side of this screen under "Mailing List".
The best way is to register for an account. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start.
We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so we are using Moneybookers.com as a payment gateway. That means we never get to know your credit card details, not even what credit card company you are using.
All credit and debit card holders are subject to validation and authorisation by MoneyBookers, to maintain security and prevent fraud.
You may certainly pay by using your MoneyBookers account or make a bank transfer via MoneyBookers.
You can pay using any currencies, and just to make shopping really easy, if you choose your preferred currency from the list in the top right corner of the page, all of our prices will be displayed in that currency.
If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment. Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised.
Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.Is it safe to order online?
Safer than it's ever been. We use a large corporation like Moneybookers and PayPal (owned by eBay) as a payment gateway to have the most secure online ordering systems on the market. Remember that we at Blue Baldur will never ask for your credit card details. We let Moneybookers and PayPal handle your credit card information.
Open a free account at MoneyBookers.com and make a bank transfer via MoneyBookers.
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, and most importantly, plenty of images. If you have any other burning questions though, please contact Customer Care quoting the product code (e.g. SN-ladink), and we'll do our best to answer your questions.Are the colours of the items shown on this site 100% accurate? The product page for every item includes digital images that represent the the product. We try to publish images that are as close as possible to the product it represents but because the optical differences between different computers/screens, and the digital images versus looking at an object directly, we can not guarantee 100% accuracy of the colours shown.
We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too, an item can disappear from stock very quickly.
We will do our best to fulfill all orders but in exceptional cases, such as where supplies are unobtainable or temporarily out of stock, we will contact you to suggest an alternative item or let you know the time delay.
You can of course have your funds returned if you wish.
In some cases we do restock the same things, but at the same time we try to keep everything fresh and exciting.
Top of page
As soon as your order has been sent out, we'll email to let you know.
It will normally take 1-2 weeks from your order has been sent out until you receive it, unless there's a major holiday in you country.
If you don't receive your order within two weeks, you may contact Customer Care , and we will look into it, and be back to you.
Sometimes the package will be delayed by the customs office in your country. This happens more frequently in Spain and USA.
If you order for Christmas you should order not later than the first week of December or use EMS as shipping method.
Can I track my order?
If you choose 2nd class shipping (registered mail), your parcel will get a unique tracking number with which you can use to track your parcel. Not the whole way however. At http://track.thailandpost.com/trackinternet/Default.aspx?lang=en you can only see when your parcel has been shipped and when it has arrived at the destination.
Your local post office will send you a notice when your package arrives. You pick it up by signing for it and we will get informed that you have done so.
If your order has not arrived two weeks after it has been sent out you should first contact your local Post Office and ask them to check what happened with your package by providing them with the tracking number.
You can find your tracking number by signing in to your Account.
If you choose 1st class EMS as shipping metod you can track your parcel at:
http://www.track-trace.com/postCan I change my order?
You may change your order only before it's dispatched.Can I cancel my order?
Yes, of course, but you need to be quick about it, before it's dispatched.
To cancel, just sign in to My Account, and check your order details. If the button next to it says 'Cancel/View', you're still in time to cancel it before billing. Hit that button, your order status will change to 'Cancelled', and you'll receive an email to confirm.
For additional information about cancelling your order check out our Returns Policy
In addition to our returns policy, under the United Kingdom's Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase from BLUEBALDUR.COM, for a full refund. In this case we will provide you with a full refund but we would ask you to return the cancelled items at your cost if your order has already shipped. See How do I return an item?
Sometimes mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact us and let us know.
Let us know the following details...
- Your Order Number
- Product Code/Product Name
- Details of the fault
- If you want a refund or replacement
We'll usually be able to send you the item we missed out, but in on the rare occasion that isn't possible, we'll refund the money you paid for it.
We deliver worldwide.
Your order will be packed in a gift wrapping paper without any company name, making it look like a personal gift. This way you are not likely to have to pay import duty or VAT for the things you order from Blue Baldur. The package will therefore not include an invoice or delivery bill. Import duties, VAT, or any other tariff are not included in the purchase price or the shipping and handling charges. Such fees and taxes are the responsibility of the receiving party.
Unfortunately, we can't to ship to PO Box addresses for security reasons.
Unfortunately, we can't to ship to Packstation addresses for security reasons.
We can ship to BFPO addresses, but only using our standard delivery option.
All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.
We are unable to ship orders over 2Kg to BFPO addresses, so please split large orders, and order heavy items separately.
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is.
You can change your password, main email address or any of your other details at any time just by signing in to My Account.
Please note that if you type in the wrong email address and/or password 3 times, you won't be able to log in again for half an hour.
If you are still having problems signing in, or have any other queries, please contact Customer Care.
If you are not receiving our emails or our regular newsletter, you could be missing out on exciting news about all the latest trends, and you wouldn't want that, would you?
One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add 'info@newsletter.BLUEBALDUR.COM' to your email address book, then emails from us should come through just fine.
If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with Customer Care, and we'll do our best to sort it out for you.I'm having trouble the Shopping Bag
Any item you add to your shopping bag will be reserved for you for two hours while you carry on shopping. After this time, items will be removed from your basket and other customers will be able to buy them.
If items are disappearing from your shopping bag within two hours, this may be because you are using your internet browser's 'back' button, rather than selecting one of the 'Continue shopping in...' links on the shopping bag page.
If you are still having problems, try deleting the cookies on your PC. All you need to do is go to the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK.
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.
If you're still having problems using our site, please feel free to get in touch with us and we'll be happy to help.
To help us look into your problem please try to include as many of the following details as possible:
- Your Operating System (e.g. Windows XP, Mac OS X 10.5.7)
- Internet Browser (Internet Explorer 6, Firefox 3.013)
- What URL you were trying to access (e.g. http://www.bluebaldur.com/example.php)
- What time the problem occurred
- Please cut and paste into the email any error message that appeared on the screen
Who needs a shop? All those rails to trawl through, the rummaging... then there's the getting there, the queuing... you know what it's like...
You can shop with us 24 hours a day, from all over the world and you don't even have to carry your own shopping home, because we'll deliver it to you.
Yes, please contact Customer Care.
You can find out a bit more about us here.
Click here to view our Returns Policy.
Code of Conduct
Most companies demand a good product and high quality at a reasonable price from their suppliers. We at Blue Baldur also believe in taking greater responsibility for our actions. This includes much more than just good products at the right price. Our consumers are not just interested in the quality of the products they buy; they also care about the work behind the brand and the social and environmental conditions of its production.
We at Blue Baldur want sustainable, healthy development for people and the environment. We want to help improve conditions in the garment industry. That's why we want everyone who works with us to be concerned about human rights, wages, working hours and social accountability.
We avoid countries with a record of weak labor rights, child labor, and slave-like conditions for workers.
Therefore all of our products are manufactured in Thailand and not in China, India, Pakistan, Vietnam, Cambodia or Burma.
All of our suppliers must comply with our Code of Conduct.
Because we are an online retailer, we find it more efficient to answer your queries via email rather than phone.
In fact, it's very likely that your question will be answered by one of the entries on this page, but if not, just contact Customer Care.
If however you feel that you have to talk to us you may call the following number: +66 29289532
As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with Customer Care, and we'll look into it.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.When will I receive my replacement?
We will process your replacement item within 3 days of receiving your parcel, and email to let you know we have received and processed it. We'll then email you again when your replacement order is on its way to you.
We will charge you for delivering your replacement order if want to change size so you should always check the sizing guide for the product you want before ordering.
The delivery will take as long as it did for your initial order.Why did I get a refund instead of the replacement I requested?
If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know.
We can exchange an item for a different size or colour of the same item or an entirely different product (although the price must be the same as the original item). If you want , you'll need to return the unwanted item for a refund, and place a new order for the item you want.
Just let us know what you want to do.When will I recieve my refund?
We will process a refund within 2 days of receiving your parcel, and email to let you know we have received and processed it.
The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.
We will credit your refund to the same card you used when you placed your order.You have refunded me the wrong amount
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact Customer Care quoting your order number and the required refund amount.
- Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
- If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
- The value of the products in your order was US$100 and you used a "US$10 off when you spend US$100" discount, therefore paying US$90.
- You then returned a product to the value of US$10, which means that the value of the products you kept is now only US$90.
- An order to the value of US$90 would not qualify for a "US$10 off when you spend US$100" discount; therefore the US$10 discount originally applied will be deducted from the refund amount.
- Your refund would therefore be US$0
We are sorry, but the delivery cost you originally paid is non-refundable.
If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty, we will of course also refund the delivery cost.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Couldn't find the answer to your question?
If you have not been able to find the answer to your question please contact us and we will get back to you.
The following form can be used to contact us. Fields marked with an asterisk (*) must be completed.
Postal Addresses for returns and letters:
Västra Storgatan 34